We endeavour to see any registered patient with a dental emergency as soon as possible within working hours. should you have an emergency outside working hours, please call the practice and an answer message will give you the emergency number.
We require at least 24 hours notice when cancelling appointments. Missed appointments and late cancellation will incur a charge depending on the length of appointment.
Whether you are receiving NHS or Private treatment, your dentist will give you information on your treatment options and likely cost. Fees are payable on completion of treatment. In some cases, for example, extensive or complex treatment, you may be asked to pay in advance. Some NHS patients may be exempt from charges. If you are unsure whether you qualify for an exemption, please ask at reception.
ACCESS and FACILITIES:
Our ground floor surgeries can be accessed by wheelchair users. We have a ramp for use to enable access from the pavement. At present our toilet is not wheelchair accessible. We have an induction loop, large print literature and can arrange translation services on request.
Strict confidentiality of patient records and information is maintained at all times. Patient records are not passed on to any third parties without express permission. Our staff receive training and adhere to our practice confidentiality policy and we comply with the DataProtection Act (1998).
HELP US TO HELP YOU:
A Medical History Questionnaire will be taken at your first visit and reviews at subsequent recall visits. Please keep us informed about any changes to your medical status.
Please let us know as soon as possible if you change your address or phone number.
Keep to the recall period agreed with with your dentist.
COMMENTS ABOUT OUR SERVICE:
We hope you are entirely satisfied with the care provided. If you feel we have not met your expectations or there are areas we can improve upon, please let us know either by speaking to one of us or in writing.
For more serious issues, you can request a copy of our practice complaints procedure. We would endeavour to deal with complaints very quickly.